Kirsty Wales Massage Therapies
Terms and Conditions Privacy Policy Cookie Policy
Terms and Conditions
The terms and conditions outlined below form the basis of the contract between Kirsty Wales Massage Therapies and you. Please read them carefully as a contract is a legally binding agreement and these terms and
conditions will be referred back to, in order to resolve any disputes or queries.
Inappropriate Behaviour
I have a zero tolerance policy for any inappropriate behaviour. I reserve the right to stop the massage immediately if any client demonstrates any of the following
types of behaviour; sexual, abusive, intimidation, aggressive, or intoxicated behaviours. (This list is not exhaustive.) All monies will be forfeited and not refunded.
Covid Protocols
- I continue to use PPE where necessary.
- Clients have the freedom to choose whether to wear a mask during treatment or not.
Covid-19 specific Cancellation Policy
If you have an appointment booked with me and experience any Covid-19 like symptoms (including but not limited to fever, fatigue, new dry cough, difficulty breathing, sore throat or loss of smell or taste) please contact me immediately. I will rearrange your appointment to a mutually agreeable date.
This is also the case if a member of your household begins to show symptoms.
In all other cases please provide 24hrs notice if you cannot keep your appointment so I can offer your time to someone else.
Non Covid-19 specific Cancellation Policy
My normal cancellation policy will apply if you provide less than 24hrs notice and I have not confirmed receipt of your notification.
This means your appointment fee in full will be payable before your next appointment can take place.
General
- Any bookings cancelled with less than 24 hours notice will be charged IN FULL.
- Should bad weather prevent attendance for an appointment, the appointment will be postponed to the nearest mutually agreeable date.
- No appointments will be carried out if any fees are overdue.
- Quotations will be valid for seven days from the date of quote.
- All bookings will be priced and payment agreed prior to the session.
- Descriptions shown in publications and by way of samples are correct at the time of going to press, errors and omissions excepted. They are liable to change without notice.
- We may revise prices without notice. Prices will be those ruling at the time of the secured booking.
Kirsty's Klub @AB54
- Clients are only eligible if they are living with lymphoedema, cancer, or who are in cancer-related post-surgery recovery.
- Clients may be asked for appropriate written medical clearance from a qualified medical practitioner depending on the condition.
- Appointments may change at short notice. No guarantee of treatment can be made.
- Clients will be limited to a maximum of 3 free sessions in any rolling 12 month period.
- Attendance at the treatment centre and involvement in the ancillary activities is done at the client's own risk.
Kirsty Wales Massage Therapies accepts no responsibility for client actions outside the treatment activity.
- To allow others to benefit from these free treatments, any cancellations should be made at least 24 hours in advance.
Payment
- Payment is due in full at least 24 hours prior to the appointment unless otherwise agreed.
- Payment is due via the "Stripe" invoice that you will receive by email beforehand.
- Kirsty's Klan is a six-month subscription plan to be paid monthly (on the 1st of every month) for the duration of your subscription via "Stripe".
- Cancellation of your subscription within your first six months will result in you being liable to continue payments until the end of the six month term.
- At the end of six months your subscription becomes a rolling monthly plan which you can cancel at any time by email.
- Kirsty Wales Massage Therapies does not accept payments by cheque or offer any terms of credit.
- Any default in payment will cause the booking to be cancelled without refund.
- Any breach of the agreement will result in instant black listing and all monies will be forfeited.
- Kirsty Wales Massage Therapies operates a no refund policy.
Gift Vouchers
- Our normal 24-hour cancellation policy applies.
- Gift vouchers cannot be used with any other offers or discounts.
- There is no cash alternative.
- They are non-refundable.
- They are transferrable.
KWM Cancellation Policy
KWM tries to fulfil orders to the best of our ability.
However, we reserve the right to cancel the order if :
- There is insufficient stock to deliver the goods you have ordered within an acceptable time frame.
- We do not deliver to your area or country.
If we have to cancel your order, you will be notified, offered an alternative product or refunded as soon as possible and within 28 days of your order being placed.
Customer cooling off / order cancellation policy
- You have 7 days to cancel your order once placed.
- Your refund will be issued within 28 days of the order date.
- The postage to return the product to KWM will be covered by the customer and not included in the refund.
Returns Policy
- The Consumer Contracts Regulations, protects your right to return goods to KWM.
- If any product proves unsuitable KWM will refund or exchange it providing:
- The product is returned to us within 7 days of delivery.
- The product is carefully packed in its original packaging and has not been used.
- KWM reserve the right to refuse to accept any item which does not conform to these conditions.
- Please remember that you are responsible for any returned goods until they are delivered to us.
- We strongly recommend that you keep the proof of posting certificate from the Post Office when you return items to us.
- KWM will not refund the cost of return postage.
- KWM will not accept responsibility for failure to comply with specific instructions stated in the brochure or care instructions.
- Customers' statutory rights are not affected by this statement.
Allergy Skin Tests
- KWM strongly advises a patch test is carried out on an unaffected area of skin prior to using a new product to check for allergies before use.
- Please refer to the product packaging for the most up to date list of ingredients, usage and allergy advice.
- Customers are advised to check the use of a new product with their medical care team before introducing a new product to their skincare / health routine.
Last updated: 03/11/2025
The terms and conditions outlined below form the basis of the contract between Kirsty Wales Massage Therapies and you. Please read them carefully as a contract is a legally binding agreement and these terms and conditions will be referred back to, in order to resolve any disputes or queries.
Inappropriate Behaviour
I have a zero tolerance policy for any inappropriate behaviour. I reserve the right to stop the massage immediately if any client demonstrates any of the following
types of behaviour; sexual, abusive, intimidation, aggressive, or intoxicated behaviours. (This list is not exhaustive.) All monies will be forfeited and not refunded.
Covid Protocols
- I continue to use PPE where necessary.
- Clients have the freedom to choose whether to wear a mask during treatment or not.
Covid-19 specific Cancellation Policy
If you have an appointment booked with me and experience any Covid-19 like symptoms (including but not limited to fever, fatigue, new dry cough, difficulty breathing, sore throat or loss of smell or taste) please contact me immediately. I will rearrange your appointment to a mutually agreeable date.
This is also the case if a member of your household begins to show symptoms.
In all other cases please provide 24hrs notice if you cannot keep your appointment so I can offer your time to someone else.
Non Covid-19 specific Cancellation Policy
My normal cancellation policy will apply if you provide less than 24hrs notice and I have not confirmed receipt of your notification.
This means your appointment fee in full will be payable before your next appointment can take place.
General
- Any bookings cancelled with less than 24 hours notice will be charged IN FULL.
- Should bad weather prevent attendance for an appointment, the appointment will be postponed to the nearest mutually agreeable date.
- No appointments will be carried out if any fees are overdue.
- Quotations will be valid for seven days from the date of quote.
- All bookings will be priced and payment agreed prior to the session.
- Descriptions shown in publications and by way of samples are correct at the time of going to press, errors and omissions excepted. They are liable to change without notice.
- We may revise prices without notice. Prices will be those ruling at the time of the secured booking.
Kirsty's Klub @AB54
- Clients are only eligible if they are living with lymphoedema, cancer, or who are in cancer-related post-surgery recovery.
- Clients may be asked for appropriate written medical clearance from a qualified medical practitioner depending on the condition.
- Appointments may change at short notice. No guarantee of treatment can be made.
- Clients will be limited to a maximum of 3 free sessions in any rolling 12 month period.
- Attendance at the treatment centre and involvement in the ancillary activities is done at the client's own risk.
Kirsty Wales Massage Therapies accepts no responsibility for client actions outside the treatment activity. - To allow others to benefit from these free treatments, any cancellations should be made at least 24 hours in advance.
Payment
- Payment is due in full at least 24 hours prior to the appointment unless otherwise agreed.
- Payment is due via the "Stripe" invoice that you will receive by email beforehand.
- Kirsty's Klan is a six-month subscription plan to be paid monthly (on the 1st of every month) for the duration of your subscription via "Stripe".
- Cancellation of your subscription within your first six months will result in you being liable to continue payments until the end of the six month term.
- At the end of six months your subscription becomes a rolling monthly plan which you can cancel at any time by email.
- Kirsty Wales Massage Therapies does not accept payments by cheque or offer any terms of credit.
- Any default in payment will cause the booking to be cancelled without refund.
- Any breach of the agreement will result in instant black listing and all monies will be forfeited.
- Kirsty Wales Massage Therapies operates a no refund policy.
Gift Vouchers
- Our normal 24-hour cancellation policy applies.
- Gift vouchers cannot be used with any other offers or discounts.
- There is no cash alternative.
- They are non-refundable.
- They are transferrable.
KWM Cancellation Policy
KWM tries to fulfil orders to the best of our ability.
However, we reserve the right to cancel the order if :
- There is insufficient stock to deliver the goods you have ordered within an acceptable time frame.
- We do not deliver to your area or country.
If we have to cancel your order, you will be notified, offered an alternative product or refunded as soon as possible and within 28 days of your order being placed.
Customer cooling off / order cancellation policy
- You have 7 days to cancel your order once placed.
- Your refund will be issued within 28 days of the order date.
- The postage to return the product to KWM will be covered by the customer and not included in the refund.
Returns Policy
- The Consumer Contracts Regulations, protects your right to return goods to KWM.
- If any product proves unsuitable KWM will refund or exchange it providing:
- The product is returned to us within 7 days of delivery.
- The product is carefully packed in its original packaging and has not been used.
- KWM reserve the right to refuse to accept any item which does not conform to these conditions.
- Please remember that you are responsible for any returned goods until they are delivered to us.
- We strongly recommend that you keep the proof of posting certificate from the Post Office when you return items to us.
- KWM will not refund the cost of return postage.
- KWM will not accept responsibility for failure to comply with specific instructions stated in the brochure or care instructions.
- Customers' statutory rights are not affected by this statement.
Allergy Skin Tests
- KWM strongly advises a patch test is carried out on an unaffected area of skin prior to using a new product to check for allergies before use.
- Please refer to the product packaging for the most up to date list of ingredients, usage and allergy advice.
- Customers are advised to check the use of a new product with their medical care team before introducing a new product to their skincare / health routine.
Last updated: 03/11/2025
Terms and Conditions Privacy Policy Cookie Policy
Privacy Policy
1. INTRODUCTION
This privacy notice provides details on how we collect, process, and protect your personal data when using our website www.kwmassagetherapies.co.uk.
By providing us with your data, you confirm that you are over 13 years of age.
Data Controller
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:
Kirsty Wales Massage Therapies
The Foggie Neuk
Aberchirder
Aberdeenshire
AB54 7SY
Email: kirsty@kwmassagetherapies.co.uk
Website: www.kwmassagetherapies.co.uk
2. What Data Do We Collect?
We collect various types of data, including:
- Communication Data – enquiries submitted through our website, emails, telephone calls, social media messages and correspondence.
- Customer Data – name, address, email address, telephone number, appointment information, course registrations and payment details.
- User Data – information about how you use our website and services.
- Technical Data – IP address, browser type, device information and website usage data.
- Sensitive Data (Special Category Data) – health and medical information provided through consultation forms, treatment records or other information necessary for the safe delivery of therapeutic services.
3. How We Collect Your Personal Data
We collect data through:
- Direct interactions (e.g., form submissions, emails).
- Automated technologies (e.g., cookies, analytics tools).
- Third parties (e.g., Google Analytics, Facebook Ads, payment processors).
- Publicly available sources (e.g., Companies House, Electoral Register).
For more details on cookie use, please refer to our Cookie Policy.
4. Lawful Basis for Processing
We process personal information under one or more of the following lawful bases:
- Contract – where processing is necessary to provide treatments, courses or services requested by you.
- Legal Obligation – where we are required to retain information for taxation, accounting, insurance or regulatory purposes.
- Legitimate Interests – where processing is necessary for the operation and improvement of our business.
- Consent – – where you have agreed to receive marketing communications or participate in optional activities.
Health information is processed only where necessary to provide therapeutic services and in accordance with UK GDPR requirements relating to special category personal data.
5. Marketing Communications
You can opt out of marketing communications at any time by contacting us.
6. Disclosures of Your Personal Data
We may share your data with:
- Service providers (IT, payment processors, etc.). Examples of service providers may include appointment booking systems, website hosting providers, payment processors and clinical documentation platforms used to support the operation of our business. Such as Fresha, Stripe, SumUp, Fasthosts, WordPress and Heidi Health.
- Professional advisers (legal, financial, insurance services).
- Government authorities (where legally required).
- Business transferees (if we sell or merge parts of our business).
7. International Data Transfers
Where data is transferred outside the UK, we ensure appropriate safeguards are in place.
8. Data Security
We implement security measures to protect your data from unauthorized access and breaches.
9. Data Retention
We retain data only for as long as necessary.
Examples of service providers may include appointment booking systems, website hosting providers, payment processors and clinical documentation platforms used to support the operation of our business. Such as Fresha, Stripe, SumUp, Fasthosts, WordPress and Heidi Health.
Course enrolment, attendance, assessment and certification records may be retained for up to 6 years following course completion.
Marketing records are retained until consent is withdrawn.
10. Your Legal Rights
You have the right to:
- Access: Request a copy of your data.
- Correction: Request corrections to inaccurate data.
- Erasure: Request deletion of your data (where legally applicable).
- Restriction: Limit processing in certain circumstances.
- Objection: Object to data processing based on legitimate interests.
- Portability: Request transfer of your data to another service.
- Withdraw consent: Where processing is based on consent, you can withdraw it at any time.
To exercise your rights, contact us. We aim to respond within one month.
If you are dissatisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO).
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies.
12. Cookies
You can manage cookie settings in your browser. See here for details.
13. AI-Assisted Clinical Documentation
We may use artificial intelligence (AI) technologies to enhance our services, including but not limited to customer support, personalization, and fraud detection.
- We may use Heidi Health, a clinical consultation transcription and documentation platform, to assist with creating accurate clinical records.
- Heidi Health is used solely to assist with consultation note-taking and record creation. It does not diagnose conditions, determine treatment plans or make clinical decisions.
- All clinical decisions remain the responsibility of Kirsty Wales.
- Consultation recording and transcription will only be used with the client's consent. Clients may decline the use of transcription services without affecting the care or services they receive.
- Information processed through Heidi Health is handled in accordance with applicable data protection legislation and appropriate security measures.
We continuously review our AI practices to ensure fairness, transparency, and accountability.
Last Updated: June 2026
1. INTRODUCTION
This privacy notice provides details on how we collect, process, and protect your personal data when using our website www.kwmassagetherapies.co.uk.
By providing us with your data, you confirm that you are over 13 years of age.
Data Controller
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:
Kirsty Wales Massage Therapies
The Foggie Neuk
Aberchirder
Aberdeenshire
AB54 7SY
Email: kirsty@kwmassagetherapies.co.uk
Website: www.kwmassagetherapies.co.uk
2. What Data Do We Collect?
We collect various types of data, including:
- Communication Data – enquiries submitted through our website, emails, telephone calls, social media messages and correspondence.
- Customer Data – name, address, email address, telephone number, appointment information, course registrations and payment details.
- User Data – information about how you use our website and services.
- Technical Data – IP address, browser type, device information and website usage data.
- Sensitive Data (Special Category Data) – health and medical information provided through consultation forms, treatment records or other information necessary for the safe delivery of therapeutic services.
3. How We Collect Your Personal Data
We collect data through:
- Direct interactions (e.g., form submissions, emails).
- Automated technologies (e.g., cookies, analytics tools).
- Third parties (e.g., Google Analytics, Facebook Ads, payment processors).
- Publicly available sources (e.g., Companies House, Electoral Register).
For more details on cookie use, please refer to our Cookie Policy.
4. Lawful Basis for Processing
We process personal information under one or more of the following lawful bases:
- Contract – where processing is necessary to provide treatments, courses or services requested by you.
- Legal Obligation – where we are required to retain information for taxation, accounting, insurance or regulatory purposes.
- Legitimate Interests – where processing is necessary for the operation and improvement of our business.
- Consent – – where you have agreed to receive marketing communications or participate in optional activities.
Health information is processed only where necessary to provide therapeutic services and in accordance with UK GDPR requirements relating to special category personal data.
5. Marketing Communications
You can opt out of marketing communications at any time by contacting us.
6. Disclosures of Your Personal Data
We may share your data with:
- Service providers (IT, payment processors, etc.). Examples of service providers may include appointment booking systems, website hosting providers, payment processors and clinical documentation platforms used to support the operation of our business. Such as Fresha, Stripe, SumUp, Fasthosts, WordPress and Heidi Health.
- Professional advisers (legal, financial, insurance services).
- Government authorities (where legally required).
- Business transferees (if we sell or merge parts of our business).
7. International Data Transfers
Where data is transferred outside the UK, we ensure appropriate safeguards are in place.
8. Data Security
We implement security measures to protect your data from unauthorized access and breaches.
9. Data Retention
We retain data only for as long as necessary.
Examples of service providers may include appointment booking systems, website hosting providers, payment processors and clinical documentation platforms used to support the operation of our business. Such as Fresha, Stripe, SumUp, Fasthosts, WordPress and Heidi Health.
Course enrolment, attendance, assessment and certification records may be retained for up to 6 years following course completion.
Marketing records are retained until consent is withdrawn.
10. Your Legal Rights
You have the right to:
- Access: Request a copy of your data.
- Correction: Request corrections to inaccurate data.
- Erasure: Request deletion of your data (where legally applicable).
- Restriction: Limit processing in certain circumstances.
- Objection: Object to data processing based on legitimate interests.
- Portability: Request transfer of your data to another service.
- Withdraw consent: Where processing is based on consent, you can withdraw it at any time.
To exercise your rights, contact us. We aim to respond within one month.
If you are dissatisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO).
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies.
12. Cookies
You can manage cookie settings in your browser. See here for details.
13. AI-Assisted Clinical Documentation
We may use artificial intelligence (AI) technologies to enhance our services, including but not limited to customer support, personalization, and fraud detection.
- We may use Heidi Health, a clinical consultation transcription and documentation platform, to assist with creating accurate clinical records.
- Heidi Health is used solely to assist with consultation note-taking and record creation. It does not diagnose conditions, determine treatment plans or make clinical decisions.
- All clinical decisions remain the responsibility of Kirsty Wales.
- Consultation recording and transcription will only be used with the client's consent. Clients may decline the use of transcription services without affecting the care or services they receive.
- Information processed through Heidi Health is handled in accordance with applicable data protection legislation and appropriate security measures.
We continuously review our AI practices to ensure fairness, transparency, and accountability.
Last Updated: June 2026
Terms and Conditions Privacy Policy Cookie Policy
Cookie Policy
Our website only uses cookies where absolutely necessary. Nearly every website uses cookies to some degree. Cookies are small text files that are placed on your computer or mobile phone when you browse websites and are designed to help
provide you with the best experience we can.
Our cookies help to:
- Improve the speed of the site
- Continuously improve our website for you
We do not use cookies to:
- Collect any personally identifiable information (without your express permission)
- Collect any sensitive information (without your express permission)
- Pay sales commissions
Granting us permission to use cookies
If your browser is adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to deactivate cookies, you can learn how to do this below, however doing so will
likely mean that your browser will not work as you would expect on most web pages.
Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Your browser help function will tell you how. Doing so however will limit the functionality of most of the world's websites as
cookies are a standard part of websites.
Our website only uses cookies where absolutely necessary. Nearly every website uses cookies to some degree. Cookies are small text files that are placed on your computer or mobile phone when you browse websites and are designed to help provide you with the best experience we can.
Our cookies help to:
- Improve the speed of the site
- Continuously improve our website for you
We do not use cookies to:
- Collect any personally identifiable information (without your express permission)
- Collect any sensitive information (without your express permission)
- Pay sales commissions
Granting us permission to use cookies
If your browser is adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to deactivate cookies, you can learn how to do this below, however doing so will likely mean that your browser will not work as you would expect on most web pages.
Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Your browser help function will tell you how. Doing so however will limit the functionality of most of the world's websites as cookies are a standard part of websites.